Privacy
Privacy policy
What personal data Ottoceean collects, why, how long we keep it and what rights you have.
1. Who we are
This policy covers ottoceean.com and the Ottoceean IPTV service ("we", "us"). Contact: contact@ottoceean.com.
2. What we collect
- Contact details you give us: name, email, WhatsApp number.
- Order details: plan, dates, payment status. Payments are handled by our payment providers; we do not store full card numbers.
- Service data: your line username, device type or MAC address (for MAG and Smart TV apps), connection logs needed to run and protect the service.
- Website analytics: anonymous visit statistics collected with Statcounter (pages viewed, browser, approximate location).
- Support messages you send us.
3. Why we use it
- To create, activate and support your subscription.
- To process payments and refunds.
- To answer your questions and send renewal reminders.
- To keep the service secure and prevent abuse such as shared or resold lines.
- To understand how the website is used and improve it.
We do not sell your personal data.
4. Who we share it with
Only with services we need to operate: payment providers, messaging (WhatsApp/email) and hosting and analytics providers, each under their own privacy terms — and with authorities when the law requires it.
5. How long we keep it
For as long as your account is active and up to 24 months after it ends, unless the law requires longer (for example accounting records).
6. Cookies
The site uses minimal cookies and local storage for basic features (for example remembering that you closed the notice bar) and for anonymous statistics. Affiliate links set a referral cookie for 3 days.
7. Your rights
You can ask to access, correct or delete your data, or object to its use, by emailing contact@ottoceean.com. Depending on where you live (for example under GDPR or CCPA) you may have further rights, including complaining to a data protection authority.
8. Security
We use HTTPS and limit access to personal data to the people who need it. Never share your IPTV login or payment details in public chats.
9. Changes
We update this policy when our practices change; the date at the top shows the latest version.