Help center
Frequently asked questions
Quick answers about ordering, devices, channels, support and refunds. Cannot find yours? Ask us on WhatsApp — we reply 24/7.
Plans & ordering
How do I order?
Choose a plan on the plans page and press Choose. WhatsApp opens with your order written; we reply with a secure payment link and your login.
Which payment methods do you accept?
Visa, Mastercard, PayPal and Stripe. We never ask for card numbers in a chat.
How long does activation take?
Usually a few minutes after payment.
Do plans renew automatically?
No. Every plan is a one-time payment; we remind you before it ends.
Is there a free trial?
Yes — 24 hours, no card. Request it here.
Devices & setup
Which devices are supported?
Firestick and Fire TV, Samsung and LG TVs, Android TV and boxes, Google TV, iPhone, iPad, Apple TV, Windows, Mac, MAG, Enigma2 and Roku (workaround). See the setup guides.
Which app should I use?
IPTV Smarters Pro or TiviMate for most devices. Player comparison.
Can I use one subscription on several devices?
You can install it on several devices and watch on one screen at a time. Ask us about multi-connection lines for more screens at once.
What internet speed do I need?
About 10 Mbps for HD and 25 Mbps for 4K per screen, on a stable connection. Details.
Do I need a VPN?
No, unless your internet provider blocks or throttles IPTV.
Channels & content
How many channels are included?
23,000+ live channels plus films and series on demand. Channel list.
Is there a TV guide?
Yes, on most channels. How the EPG works.
Are sports and PPV included?
Yes, including sports networks and event channels, at no extra cost.
Support & refunds
How do I contact support?
On WhatsApp +1 (929) 997-0068 or by email at contact@ottoceean.com, 24/7. Contact page.
What is your refund policy?
Full refund within 72 hours of purchase; after that, a prorated refund if we cannot fix a technical issue within 48 hours. Refund policy.
My app says "failed to authorize". What do I do?
Check the server URL, username and password, then follow this guide or message us.
Channels buffer. What can I do?
Try a cable connection and a different player first. Full buffering guide.
Is ottocean.com the same company?
Yes. Our official websites are ottoceean.com. Other sites using our name are not us.
Still have a question?
Our team answers on WhatsApp around the clock.