Ottoceean refund policy

1. Full refund within 72 hours

If you are not satisfied, ask for a refund within 72 hours of your purchase and we refund the full amount, no questions asked.

2. After 72 hours

If you have a technical problem after the first 72 hours, contact support first and give us the chance to fix it. If we cannot solve the problem within 48 hours, or the service has been down for 48 hours, we refund the unused part of your plan (prorated by the days remaining).

Refunds are not given after 72 hours for reasons unrelated to the service itself — for example a change of mind, a slow home internet connection, or a device that does not support IPTV apps. That is why we offer a free 24-hour trial before you buy.

3. How to request a refund

1. Message us on WhatsApp or email contact@ottoceean.com.
2. Include your username or order details and the reason.
3. We confirm and process the refund to your original payment method.

4. How long refunds take

We process approved refunds promptly. Card refunds usually reach your account in 5–15 working days, depending on your bank; PayPal is usually faster. In rare cases banks take longer — we are the service provider, not the payment provider, and cannot speed up your bank's processing.

5. Chargebacks

Please contact us before opening a dispute with your bank — it is quicker for you. Lines under a chargeback are suspended while the dispute is open.

Questions

Contact support any time. See also our terms and conditions.